The onsite regulatory functions at the Colville Tribal Casinos are performed by the Tribal Gaming Agent, Surveillance, Electronic Gaming Systems, and Internal Audit units of the Colville Tribal Gaming Commission.
Tribal Gaming Agent (TGA) Unit
Agents work closely with Surveillance Observers and Electronic Gaming Systems Agents to observe and report on various activities conducted by the gaming operation, primarily activities related to the handling and verification of cash and cash equivalents. Agents are responsible for identifying instances of non-compliance and producing accurate and timely reports to casino management for resolution. Agents also conduct special investigations as directed by their superiors, and issue routine and ad hoc reports documenting violations, investigative steps taken, and their findings.
Surveillance Observers are at the casinos 24 hours a day seven days a week versus just the hours of operation like TGA. Surveillance Observers are essentially the “eyes” of the casinos, who not only work closely with TGA, but operational staff as well when certain transactions require verification or suspicious activity demands special attention. Surveillance is critical to the training of both operational and regulatory personnel because video recordings serve as the best visual aids on what to do and what not to do in any circumstance. Similar to Agents, Observers conduct special investigations as directed by their superiors, and issue routine and ad hoc reports documenting violations, investigative steps taken, and findings.
Electronic Gaming Systems (EGS) Unit
EGS is responsible for reviewing submissions for gaming hardware, software, and system modifications; verifying game software, system, and template installations; processing change requests; monitoring game and system repairs; and investigating irregular game performance. EGS also functions as the Commission’s in-house IT support by complimenting services performed by Tribal IT; this is necessary because as the primary regulator of a profit generating entity, the Commission and its staff must be able to immediately respond to operational changes as soon as they occur so operational progress is not hindered.
Internal Audit Unit
The Internal Auditor is responsible for performing routine audits of the gaming operation that are independent of the operation and departments subject to audit. The Internal Auditor performs routine audits of all gaming areas and other revenue producing activities in accordance with applicable tribal, state, and federal gaming laws, policies, regulations, and standards of internal control. Not only will this position perform the audits themselves, the incumbent will follow-up on instances of non-compliance, ensuring that the gaming operation has taken the appropriate corrective actions to resolve cited violations and prevent future occurrences. The Internal Auditor also performs follow-up on issues identified by the external auditors during the annual audit.